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1.How long will it take for my wheels to be sent after payment?
Your order will be processed within 2 business days and will be sent out on a business day (Mon-Fri). The exception to this is during holidays. We will send your items within 5 working days if they are in stock. Normally we have some wheels in stock.
If not, we will produce a new wheelset/s and send them out for delivery within 10-25 business days.
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2.What payment methods are accepted?
We accept the following payment methods: PayPal, bank transfer, and credit card.
Please note that for credit card payments, an additional 4% fee will be charged by the credit card company, which will be the responsibility of the buyer.
To avoid the extra 4% credit card fee, you may consider adding your credit card to your PayPal account and completing the payment through PayPal.
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3.Why can’t I pay via credit card?
If you’re having trouble paying with your credit card, here are some common issues customers experience:
a) your card’s security code is incorrect;
b) your card does not support this type of purchase or your bank has flagged the purchase;
c) your card has a spending limit or insufficient funds;
d) your card was declined for some other reason.
You may need to contact your bank if your payment attempts fail. Try using an alternative credit card or with the same card after clearing the purchase with your bank.
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4.I'm worried about expensive import or customs fees. What should I do?
European riders - we offer a DPD shipping method that arranges tax-prepaid rates for orders shipped from the Global shop (China), so there are no customs or VAT fees for these sales.
For riders living in other areas, please get in touch with us (tripssporting@foxmail.com) and we’ll see if there is a better shipping solution for you.
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5.What should I do if my package arrives damaged?
If you notice damage to the packaging of your Light Bicycle products, please report this on the delivery slip or outright refuse the package and it will be returned to Light Bicycle.
If you refuse the package, the shipping company will provide you with a compensation number which can be emailed to us for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned item.
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6.What is the warranty of your products?
2 years for carbon rims and carbon wheels.
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7.Can you calculate the spoke length for me?
Yes! We provide a free spoke length calculation service for rim/wheel buyers. Please send us an email (tripssporting@foxmail.com) or leave a comment below with the following information and we’ll be in touch.
- Hub model
- Hole count
- Axle width
- Straight pull or J-bend spokes
- Spoke lacing pattern (radial, 2-cross, or other)
- Nipple type (internal or external, nipple head shape)
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8.What are the proper spoke tensions for my wheel?
If you’re building your own wheels, please bring spokes to an even tension with a maximum tolerance of 5% for the best durability and performance.
For the recommended spoke tensions, please contact us for more information.
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9.Are your clincher rims tubeless ready?
All TRIPS’s clincher rims are tubeless ready.
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10.What tyre pressures should I run?
The best tyre pressure for your bike depends on many factors: the rim width, the kind of bike, the kind of tyres, rider weight, road conditions and weather conditions. Please contact us for more information.
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